Administrative Program Assistant
Applications reviewed on a rolling basis. Deadline: 6/30/2024
ABOUT HANDS
Housing and Neighborhood Development Services, Inc. (HANDS) is a nonprofit community development corporation founded in 1986 and known in the community development field as an innovator in resident-driven neighborhood revitalization.
HANDS' mission is to empower residents to create neighborhoods of choice—places where people can and do choose to raise their families and run their businesses. The vision is for Orange and neighboring cities to be composed of healthy, robust neighborhoods that provide security and opportunity for all residents and where low and moderate-income families have access to civic, cultural, and natural resources and educational and economic opportunities in "just and beautiful" cities. Work includes economic empowerment programs, real estate development, asset/property management, and lead remediation. HANDS is a chartered affiliate of NeighborWorks® America.
HANDS has combined two positions: Administrative Assistant and Program Assistant for the Lead Remediation and Abatement Program (LRAP).
WHO WILL BE SUCCESSFUL: The people who thrive on our team are passionate, visionary, curious, creative, open-minded, flexible, self-directed, and willing to learn from mistakes. They are also results-driven, detail-oriented, and responsible.
Strong written and verbal communication skills; ability to represent HANDS in a professional and personable manner and build relationships with a wide range of people; and ability to use both “head and heart” methods of persuasion.
ADMINISTRATIVE ASSISTANT RESPONSIBILITIES
Administrative support – Executive Director / five-person staff
Retrieving and disseminating mail
Manage phone system and messaging
Manage general email account
Manage digital and physical filing system
Knowledge of AppFolio, SalesForce, SAGE, and SharePoint
Interface with Resource Management Team
Schedule board meetings, coordinate board communications, update board rosters
Obtain certificates of good standing
Assist with event planning and implementation
Supervise equipment purchase and leasing
Supervise supply purchases
Manage office accounts
Coordinate with IT Support to resolve issues
Ability to take initiative, be proactive, and produce your own list of projects and priorities; a wide degree of creativity and latitude; self-motivated and well-organized.
PROGRAM ASSISTANT FOR LEAD REMEDIATION and ABATEMENT PROGRAM (LRAP)
POSITION OVERVIEW: The Program Assistant for LRAP assists with providing the successful delivery of the HANDS lead services, including customer outreach, applicant intake, documentation and reporting, customer service, and general office support. This position will work closely with the Lead Construction Manager, Lead Coordinator, and other staff engaged in lead services, such as training and outreach. This position interfaces with a variety of organizational personnel, external agencies, customers, and the public.
RESPONSIBILITIES:
Create and implement program outreach and marketing for target customers
Conduct intake interviews and collection of documents for determining qualified applicants for lead programs
Provide outstanding customer service to customers, vendors, health departments and program applicants.
Assist in the preparation of regularly scheduled reports
Perform administrative duties such as applicant file prep, scanning, filing, etc.
Maintain computer and manual filing systems
Manage sensitive information in a confidential manner
QUALIFICATIONS: Required Knowledge, Skills, and Experience
High school diploma or equivalent / College education
Experience in community-based projects and programs
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
Proven administrative experience
Strong organizational and planning skills
Attention to detail
Outstanding verbal and written communication skills
Willingness and ability to learn new software
Reliable transportation, proof of insurance and a valid driver’s license
A flexible schedule and the ability to provide services on weekends and evenings, as needed
Ability to work with a positive and professional attitude; ability to work well with diverse personalities, in a team or individually; excellent organizational skills, and a high level of attention to detail.=
Preferred, But Not Required
Knowledge or experience in lead and healthy homes field
Spanish/Haitian Creole language proficiency
Experience with Salesforce
Position Details: Hybrid (in-office/WFH); 40 hour per week; salary requirements discussed.
Please send a cover letter and resume to join.HANDS2024@gmail.com.
Your application materials should demonstrate why you are a good fit for this position and what specific skills, experience, talents, and interests you will bring to the table.